Dispatch & Delivery
Order processing time
We process your order as soon as your order is received and confirmed.
Shipping costs
We offer complimentary shipping NZ wide on orders over $95.
ANZ Shipping
NZ delivery takes 1-3 business days. Complimentary shipping is applied automatically to all domestic orders over $95 NZD.
AU standard tracked delivery takes 6-10 business days, express courier takes 3-5 business days.
Delivery time may vary due to unforeseen circumstances. You will receive an automated tracking reference as soon as your parcel is on its way.
International Shipping
We deliver our objects worldwide on a bespoke basis. To arrange international fulfillment to your destination, please contact us directly: info@latibule.co.nz
Please note: International orders may be subject to local import duties and taxes upon arrival, which remain the responsibility of the recipient.
Package Handling & Inquiries
Please ensure your delivery details are entered correctly at checkout. Latibule is not responsible for lost or stolen packages once marked as delivered by the courier. If you suspect your parcel has been misplaced in transit, please contact the shipping carrier directly with your tracking number for immediate assistance.
Returns & Care
Due to the small-batch nature and fragile ceramic materiality of our objects, all sales are final once dispatched.
In the rare event that an object arrives damaged during transit, please photograph the outer packaging and damaged item immediately and contact us at info@latibule.co.nz within 48 hours of delivery so we can arrange a replacement.